Terms & Conditions for Online Sales Creative Play Solutions Limited
Last updated: 25th May 2026
1. Introduction
These Terms & Conditions govern all purchases made through the Creative Play Solutions Limited website (“we”, “us”, “our”). By placing an order, you agree to be bound by these Terms & Conditions. Please read them carefully before making a purchase. Creative Play Solutions Limited designs and manufactures educational games for children aged 8 years and above. All products sold on this website are subject to the terms outlined below.
2. Company Information
Creative Play Solutions Limited Registered in the United Kingdom
3. Eligibility to Purchase
To place an order on our website, you must:
Be at least 18 years old
Provide accurate and complete personal information
Be authorised to use the payment method provided
Schools, organisations, and businesses placing orders confirm they have authority to do so on behalf of their institution.
4. Product Information
We make every effort to ensure product descriptions, images, and specifications are accurate. However:
Colours, packaging, and design details may vary slightly. All products are subject to availability. We reserve the right to modify or discontinue products at any time
If an error is discovered in pricing or product information, we will contact you before processing your order.
5. Pricing & Payment
All prices:
Are listed in GBP (£)
Include VAT where applicable. Exclude delivery charges (calculated at checkout)
We accept major debit/credit cards and other payment methods as displayed at checkout. Payment must be received in full before your order is dispatched.
6. Order Process
When you place an order:
You will receive an order confirmation email
We will process your payment
We will dispatch your order and send a shipping confirmation email
We reserve the right to refuse or cancel an order if:
- The product is unavailable
- Payment cannot be authorised
- There is an error in pricing or product information
- We suspect fraudulent activity
- If an order is cancelled, you will be refunded in full.
7. Delivery
We deliver to UK addresses and selected international destinations.
Delivery times provided at checkout are estimates only. While we aim to dispatch orders promptly, delays may occur due to factors outside our control.
Customers are responsible for providing accurate delivery information. We cannot refund or replace items lost due to incorrect addresses.
8. Returns & Refunds
We want you to be happy with your purchase. You may return unopened, unused items within 14 days of delivery for a refund.
To qualify for a return:
- Items must be in original packaging
- Items must be unused and in resellable condition
- Proof of purchase is required
- Return postage costs are the responsibility of the customer unless the item is faulty or incorrect.
Faulty or Damaged Items
If your item arrives damaged or faulty, contact us within 7 days with photos and order details. We will arrange a replacement or refund.
9. Intellectual Property
All content on this website — including product designs, images, text, branding, and game concepts — is the intellectual property of Creative Play Solutions Limited.
You may not copy, reproduce, distribute, or use any content without our written permission.
10. Limitation of Liability
Creative Play Solutions Limited is not liable for:
Losses arising from misuse of our products
Indirect, incidental, or consequential damages
Delays caused by third‑party couriers
Our liability is limited to the value of the product purchased.
11. Safety & Age Suitability
Our games are designed for children aged 8 years and above. It is the customer’s responsibility to ensure products are suitable for the intended user.
Adult supervision is recommended where appropriate.
12. Privacy & Data Protection
We take your privacy seriously. Personal information is processed in accordance with our Privacy Policy, available on our website.
13. Changes to These Terms
We may update these Terms & Conditions from time to time. The version displayed on our website at the time of purchase will apply to your order.
14. Governing Law
These Terms & Conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
15. Contact Us
If you have any questions about these Terms & Conditions, please contact us at: Sales@creativeplaysolutions.co.uk