Privacy Policy
Creative Play Solutions Limited
Last updated: 25th May 2026
1. Introduction
Creative Play Solutions Limited (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or purchase our products. By using our website, you agree to the practices described in this policy.
2. Who We Are
Creative Play Solutions Limited Registered in the United Kingdom Bedlington, Northumberland NE22 7FN 16871023 Email: sales@creativeplaysolutions.co.uk Telephone: 07979879688
We are the Data Controller for the personal information you provide to us.
3. What Information We Collect
We may collect the following types of personal data:
Information you provide directly
Name
Billing and delivery address
Email address
Telephone number
Payment details (processed securely by third‑party providers; we do not store card numbers)
Order history
Information collected automatically
IP address
Browser type and device information
Website usage data (pages visited, time spent, etc.)
Cookies and tracking technologies (see Section 10)
Information from organisations
If you are ordering on behalf of a school, business, or organisation, we may collect:
Organisation name
Contact person details
Purchase order information
4. How We Use Your Information
We use your personal data to:
Process and fulfil your orders
Communicate with you about your purchase
Provide customer support
Improve our website and services
Send updates or marketing emails (only with your consent)
Maintain financial and business records
Comply with legal obligations
We do not sell or rent your personal data to third parties.
5. Legal Basis for Processing
Under UK GDPR, we process your data using the following lawful bases:
Contract – to process your order and deliver your products
Consent – for marketing communications
Legitimate interests – to improve our services and website
Legal obligation – for tax, accounting, and regulatory requirements
6. Sharing Your Information
We may share your data with trusted third parties, including:
Payment processors (e.g., Stripe, PayPal)
Delivery and courier services
Website hosting providers
Email service providers
Professional advisers (e.g., accountants)
All third parties are required to keep your data secure and use it only for the purpose for which it was shared.
7. How We Store and Protect Your Data
We take data security seriously. Your information is stored securely using:
Encrypted systems
Secure servers
Access controls
Regular security monitoring
We retain your data only for as long as necessary for the purposes outlined in this policy, typically:
Order records: 6 years (legal requirement)
Marketing data: until you withdraw consent
Website analytics: up to 26 months
8. Your Rights Under UK GDPR
You have the right to:
Access your personal data
Correct inaccurate information
Request deletion of your data
Restrict or object to processing
Withdraw consent at any time
Request data portability
Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise your rights, contact us at: sales@creativeplaysolutions.co.uk
9. Children’s Privacy
Our products are designed for children aged 8+, but our website is intended for adults making purchases.
We do not knowingly collect personal data from children under 16.
10. Cookies
Our website uses cookies to:
Improve site functionality
Analyse website traffic
Remember your preferences
Support secure checkout
You can manage or disable cookies through your browser settings. A full Cookie Policy can be provided if needed.
11. Marketing Communications
We will only send marketing emails if you have opted in. You can unsubscribe at any time by clicking the link in any email or contacting us directly.
12. Third‑Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices of those websites.
13. Changes to This Privacy Policy
We may update this policy from time to time. The latest version will always be available on our website.
14. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact:
Creative Play Solutions Limited Email: sales@creativeplaysolutions.co.uk Telephone: 07979879688